Common Questions

You Asked, We Answered

When will the proceeds from my purchase be donated? 

We donate to charities on a quarterly basis, so you can rest assured your contributions will be making a difference faster than a Boarder Collie chasing after a ball... well, almost.

When will my order arrive?

Can't wait to get your paws on your collar? We get it, that's why we aim to have your order to you within 7 business days of purchase* 

*Excludes Pre-Order or Back-Order Items, which will arrive 6-8 weeks after purchase

What is your return policy?

At this time we do not accept returns, and all sales are considered final. If your product arrives damanged please contact us at support@puptivism.com Someday when we're running with the big dogs we hope to provide more flexibility, but while we're still puppies we're asking our customers donate your collar to a local shelter if you not longer need it or if it does not meet your satisfaction. .

What charity will my purchase support?

We've selected charities that align with your dog's collar. To see what specific charity you'll be supporting with your purchase check out the description on the individual product's page. In general, the organizations we support are NAMI, Urban League of Kansas City, United Women's Empowerment, Local Kansas City Animal Rescue Organizations, and Pride Organiztions

What are the payment options?

We accept all major credit cards and PayPal transactions - to our dogs dismay, we do not accept dog treats as payment.